IT Support and Helpdesk
Be assured that; when you need assistance to get back up & running, Solve-IT are only a call away; whether via the telephone, e-mail or the internet. Available 24/7 - 365, we can usually resolve most computer & networking difficulties remotely and within minutes.
Solve-IT delivers a fully managed Help Desk to all its Service Contract Customers.
This service can be accessed from anywhere; via Phone or e-mail and we resolve 90% of calls remotely. Faults within your computer systems will be resolved to predefined Service Level Agreements (SLAs), and we often surpass our targets, consequently improving customer satisfaction.
For details on services we offer via our Helpdesk, please view the sections below.
IT Support and Helpdesk
Solve-IT delivers a fully managed Help Desk to all its Service Contract Customers.
This service can be accessed from anywhere;
via Phone or E-mail and we resolve 90% of calls remotely.
Faults within your computer systems will be resolved to predefined Service Level Agreements (SLAs), and we often surpass our targets, consequently improving customer satisfaction.
Bundled IT Support Services
Solve-IT offers a bespoke IT Service Support Package in the form of pre-paid Service Desk time.
Service levels can be added to this package to fully benefit from the more conventional Service Contract Packages but can be drawn on as and when required.
Token System Support
Solve-IT offers a Token System for Customers who already have on-site IT Support and would like to extend their services on a case by case basis.
This allows a business to utilise the experienced Solve-IT Support Staff for either specific projects/rollouts or simply a 3rd line support desk.
Service Levels are pre-agreed with the Token System and can be drawn on at any time during a pre-agreed Service Period.
"The Solve-IT Token, 3rd line Support wherever and whenever..."
