You can be assured that when you need assistance, Solve-IT are only a call away. Whether via the phone, email or a website ticket, we are available 24/7 - 365 days a year.
Solve-IT can resolve most IT issues remotely, delivering a fully managed Service Desk, removing the need for lengthy and expensive on-site remediation.
IT Support and Service Desk
We offer Managed Service Agreements (MSA) allowing authorised users access to our Service Desk. This service can be accessed from anywhere; via phone or email, and we resolve over 95% of all calls remotely.
Faults within an IT environment will be resolved to predefined Service Level Agreements (SLAs), and we often surpass our targets, consequently improving customer satisfaction.
MSAs are pre-defined, and priced according to your business needs, covering a 12 month period. Services are reviewed on a quarterly basis to ensure a high level of service is maintained.
Bundled IT Support Services
Solve-IT can also offer bespoke IT Service Support Packages in the form of Service Desk time. These are purchased in the form of 10, 20 or 30 hour bundles, discounted for payment in advance. This entitles authorised users to access the services provided by our Service Desk Engineers during normal business working hours.
We can monitor key aspects of any Server, PC/Laptop and mobile device, helping to keep on top of any problems before they can cause serious disruption.
Annual commitment, paid monthly
uSecure Security Awareness Training
Measure, boost and monitor employee cyber awareness through automation.
Gain valuable insights into user knowledge, user habits and manage policies.
Monthly commitment, from
The hub for teamwork in Microsoft 365
Invite everyone you work with to chat, meet, call, and collaborate all in one place, no matter where you are.
With certain Microsoft 365 Licenses