How to Add a Shared Mailbox to Outlook for Mac: A Simple Guide for Teams

In today’s collaborative work environment, shared mailboxes are a game-changer. Whether it’s a customer support inbox, a sales team email, or a general info address, shared mailboxes let multiple people manage and respond to messages without juggling separate logins.

If you use Microsoft Outlook on a Mac and need to add a shared mailbox, you’re in the right place. This step-by-step guide will walk you through the process quickly and easily.

What Is a Shared Mailbox — And Why Should You Use One?

A shared mailbox is an email inbox that multiple users can access to send, receive, and manage emails collaboratively. This setup helps streamline team communication and keeps all relevant messages in one place.

For businesses using Microsoft 365, shared mailboxes are a convenient, cost-effective way to improve efficiency without needing additional licenses.

How to Add a Shared Mailbox to Outlook for Mac

Follow these simple steps to get your shared mailbox up and running in Outlook for Mac:

1. Open Outlook for Mac.

2. Navigate to the Tools menu, then select Accounts.

3. Choose your primary email account — this must be the account that has permission to access the shared mailbox.

4. Click on the Advanced button (located at the bottom right).

5. Select the Delegates tab.

6. Under “Open these additional mailboxes,” click the plus (+) button.

7. Type the email address of the shared mailbox you want to add and hit Enter.

8. Close the Accounts window.

9. Back on your main Outlook screen, you should now see the shared mailbox in your folder pane, usually nested under your primary mailbox.

   
   
   
   

Important Tips

• Permissions: You need to have permission from your Microsoft 365 admin to access the shared mailbox. If you can’t see it after adding, check with your IT team to ensure access is granted.

• Sync Time: It may take a few minutes for the shared mailbox to appear and sync fully.

• Sending from Shared Mailbox: When composing a new email, you can choose the shared mailbox as the “From” address to reply or send emails on behalf of the team.

Need Help Adding a Shared Mailbox?

If you hit any snags or want to streamline your team’s email setup, don’t hesitate to contact your IT provider. We’re here to make sure your shared mailboxes work flawlessly, helping your team stay productive and connected.

Shared mailboxes are a powerful tool for team collaboration — and with Outlook for Mac, accessing them is easier than ever. Get started today and unlock smoother communication for your business!