How to Set Up WhatsApp Business Using a Corporate Number

WhatsApp isn’t just for personal chats anymore. With over 2 billion users worldwide, it has become one of the most effective ways for businesses to connect with customers. WhatsApp Business allows you to use your company number to build trust, respond faster, and create a professional communication channel.

Here’s a step-by-step guide to get your business up and running.

1. Choose the Right WhatsApp Business Version

There are two options for businesses:

• WhatsApp Business App – Best for small businesses and teams that need a simple way to manage messages.

• WhatsApp Business Platform (API) – Ideal for medium and large businesses that want integration with CRM systems, automated messages, or multiple users handling the same inbox.

2. Prepare Your Business Number

To use WhatsApp Business, you’ll need a phone number that:

• Belongs to your business (landline, VoIP, or mobile).

• Is not already registered with personal WhatsApp.

3. Download & Install WhatsApp Business

• Head to the App Store (iOS) or Google Play Store (Android).

• Search for WhatsApp Business.

• Download and install the app on your device.

4. Register Your Business Number

1. Open the WhatsApp Business app.

2. Enter your corporate phone number.

3. Select SMS or Call verification.

4. Enter the code to verify ownership.

   
   

5. Set Up Your Business Profile

Now it’s time to make your WhatsApp presence professional:

• Business Name – Use your official company name.

• Logo/Profile Picture – Upload your business logo.

• Business Category – Choose the most relevant industry.

• Description – Add a short intro about your business.

• Address – Include your office or branch address.

• Business Hours – Show when you’re available to respond.

• Email & Website – Provide direct links for customers.

6. Create Automated Responses

WhatsApp Business includes tools to help you save time:

• Greeting Message – Welcome customers when they first message you.

• Away Message – Let them know when you’re unavailable.

• Quick Replies – Pre-set answers for FAQs like pricing, hours, or services.

7. Organize with Labels

You can tag and categorize chats with labels such as:

• “New Customer”

• “Pending Order”

• “VIP Client”

• “Support Request”

This makes managing conversations much easier.

8. Scale with WhatsApp Business API (Optional)

If your business grows and you need:

• Multiple agents managing the same number

• Chatbot automation

• CRM or ticketing system integration

Then upgrading to the WhatsApp Business Platform (API) will give you enterprise-grade functionality.

Why Use WhatsApp Business with a Corporate Number?

Professionalism – Customers know they’re contacting your official business.

Faster Communication – Real-time updates, orders, or support requests.

Better Branding – Showcase your business identity directly in WhatsApp.

Customer Trust – Using a verified corporate number increases credibility.

Final Thoughts

WhatsApp Business is one of the most powerful tools for modern communication. By setting it up with your corporate company number, you’ll provide customers with a trusted, direct line to your business while keeping things professional and organized.

Need help setting up WhatsApp Business for your company? We can get you up and running quickly — with the right integrations for your team. Contact Solve-IT today.