Privacy Policy

Last updated: Ferbruary 2026

This Privacy Policy explains how Solve‑IT (“we”, “us”, “our”) collects, uses, stores and protects personal information when you visit our website or contact us.
We are committed to protecting your personal data and being transparent about how it is used, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who are we?

Company name: Solve‑IT
Address: Unit 2, Addlepool Business Centre
Email: privacy@solve.uk.com
Data Protection Manager: Kris Daniels

Solve‑IT is registered with the Information Commissioner’s Office (ICO) and acts as a Data Controller for the personal data processed through this website and in the course of providing our services.

What personal data we collect

Depending on how you interact with us, we may collect the following personal information:

Your name
Your email address
Your telephone number (if provided)
Details submitted through enquiry or contact forms
Records relating to services provided to you
Information about supported IT hardware, software and licences where necessary to deliver contracted services
Limited technical data such as IP address, browser type and pages visited (via analytics and cookies)

We only collect personal data that is relevant, necessary and proportionate for the purposes explained below.

How we collect your data

We collect personal data when you:

Submit an enquiry via our website
Contact us by email or telephone
Use or browse our website (via cookies and analytics tools)

How we use your data

We use your personal data to:

Respond to enquiries and requests
Provide and manage IT services
Communicate with you about services you receive
Maintain accurate service and support records
Improve our website and services
Keep our website secure

Where we wish to contact you for marketing purposes, we will only do so where we have a lawful basis, such as your consent.

What is the lawful basis for processing the data?

Under UK GDPR, we must have a lawful basis for using your personal data. Depending on the situation, we rely on:

Contractual necessity – where processing is required to deliver services you have requested or agreed to
Legitimate interests – to operate, manage and support our business and services
Consent – where you have explicitly agreed (for example, marketing communications)

You may withdraw consent at any time by contacting us using the details above.

How will protect your data

We take appropriate technical and organisational measures to safeguard your personal data against loss, misuse, unauthorised access or disclosure.
We make reasonable efforts to ensure that your data is accurate, up to date, and not kept for longer than necessary.

Data sharing and third parties

We do not sell your personal data.
We may share limited personal data with trusted third‑party service providers who act as data processors on our behalf, where this is necessary to operate our website or deliver our services. This may include:

Wix.com Ltd – website hosting, contact forms and infrastructure

These third parties are required to process personal data securely and only in line with our instructions and applicable data protection law.

International data transfers

Some of our service providers (such as Wix) may store or process data outside the UK.
Where this occurs, appropriate safeguards are in place to ensure your personal data remains protected in accordance with UK GDPR.

Our website uses cookies to ensure it functions correctly and to understand how visitors use the site.
Cookies may be used for:

Essential website functionality
Analytics and performance monitoring

You can control cookie settings through your browser.

How long we keep your data

We retain personal data only for as long as necessary for the purposes for which it was collected, including legal, contractual and regulatory requirements.
Some data must be kept for periods defined by statute, while other data is retained in line with industry and regulatory guidance.

Your rights
Under UK GDPR, you have the right to:

Be informed about how your personal data is used
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your personal data in certain circumstances
Restrict or object to processing in certain circumstances
Request data portability
Object to automated decision‑making or profiling (where applicable)

Subject Access Requests
You have the right to request a copy of the personal data we hold about you.
You do not need to use a specific form to make a request.
Requests can be made by email using the contact details above.
There is no charge for this service unless requests are manifestly unfounded or excessive.

Complaints

If you have concerns about how your personal data is handled, please contact us in the first instance.
You also have the right to complain to the supervisory authority:
Information Commissioner’s Office (ICO)
Telephone: 0303 123 1113
Website: https://ico.org.uk/concerns/handling/

Changes to this Privacy Policy

We review this Privacy Policy regularly and may update it from time to time.
Any changes will be published on this page, with the “last updated” date shown at the top.